we’re hirinG!

We’re looking for Clinical Care Coordinator to join our fast-paced clinic

LOCATION

Our clinic is located at St. Clair & Oakwood in Toronto, a vibrant, accessible area with nearby shops, cafes, and transit options. The neighbourhood offers a welcoming, community-focused atmosphere that complements the luxury and care we provide inside the clinic.

ABOUT US & PHILOSOPHY

At Dr. Andrea Cosmetic MD, we provide a luxury cosmetic clinic experience focused on conservative, natural results. Dr. Andrea and her aestheticians partner with each patient to ensure they feel confident and cared for. Our team creates an atmosphere that is welcoming, sophisticated, and patient-centred, where every touchpoint reflects the quality and care our patients expect.

ROLE OVERVIEW

We are looking for an experienced, detail-oriented, and personable Clinical Care Coordinator to support the day-to-day clinical operations of our fast-paced aesthetic practice. This hands-on role is central to the patient experience, from conducting initial consultations and preparing patients for treatment to managing post-treatment care and capturing content for our social media channels. The ideal candidate has experience in a clinical or aesthetic setting, takes pride in creating a seamless and welcoming patient journey, and brings warmth, professionalism, and positive energy to every interaction.

KEY RESPONSIBILITIES

Patient Consultation

  • Conduct initial consultations with new patients, discussing treatment options, skincare, and goals before presenting to Dr. Andrea for review and approval.

  • Confirm treatment plans with returning patients and prepare them for their appointment.

  • Apply topical numbing to the patient if applicable

  • Getting product and syringes ready for treatment

  • Present before-and-after photo comparisons to returning patients on screen.

  • Update the cumulative patient profile (CPP) at the start of each visit and review consent forms with patients.

  • Cleanse and prep patients' skin before treatments.

  • Capture high-quality before-and-after photos for patient records.

Appointment Wrap up

  • Wrap up appointments with patients as needed, including reviewing aftercare instructions, providing ice packs, cleansing the skin, answering questions, and ensuring a smooth close to the visit.

  • Prepare and turn over treatment rooms between appointments, ensuring every space is clean, stocked, and ready.

Clinic Support

  • Provide front desk coverage as needed, including greeting patients, answering phones, and managing scheduling.

  • Support the team with general clinic tasks to keep operations running smoothly throughout the day.

QUALIFICATIONS & SKILLS

  • Strong knowledge of skincare, cosmetic treatments, and the aesthetic industry.

  • At least 5 years of experience in a clinic, medical spa, medical office, or similar patient-facing environment is required.

  • Confident and comfortable conducting patient consultations and discussing treatment options.

  • Strong attention to detail and high standards for cleanliness and organization.

  • Excellent communication skills and a warm, professional demeanour.

  • Able to take direction well, stay focused, and manage tasks independently throughout the day.

  • BONUS: Experience capturing videos for social media.

TOOLS & SYSTEMS WE USE

  • Jane App (scheduling & clinic management)

  • Google Suite (Docs, Sheets, Gmail)

  • Quo Phone system (phone & SMS communications)

  • Facebook, Instagram & TikTok (social media)

  • 1Password (for credential management)

PERSONALITY / SOFT SKILLS

  • Positive, approachable, and genuinely enjoys being around people.

  • Takes initiative and doesn't wait to be told what needs to be done.

  • Calm and adaptable in a busy, fast-paced environment.

  • Discreet and respectful of patient privacy at all times.

  • Passionate about wellness, beauty, and luxury service.

SCHEDULE & COMPENSATION

  • Full-time, Monday to Friday, 9:30 AM to 5:30 PM (30-minute paid break).

  • Compensation: $35 per hour.

  • Additional perks: Health spending account, complementary cosmetic and spa treatments (value of $2,000 per year).

  • 10 days paid vacation per year + 9 paid stat holidays per year.

  • 5 paid sick days per year.

ABOUT OUR OFFICE / TEAM CULTURE

We are a small, close-knit team where collaboration and communication are key. Everyone contributes ideas, and we encourage team members to take initiative and help implement improvements to make the clinic run smoothly and enhance the patient experience. To ensure a comfortable environment for both patients and staff, we maintain a scent-free office. The Clinical Care Coordinator will be provided branded scrubs for their uniform.

HIRING PROCESS

Step 1 – Application

Please send an email to hiring@doctorandrea.ca introducing yourself and explaining why you'd be a great fit for this role. We are particularly interested in learning about how your experience aligns with creating a warm, welcoming environment for patients.

While we love AI here, please write to us in your own words. We want to meet YOU :)

Email Instructions:

Subject line: "Dr. Andrea – Clinical Care Coordinator Application"

Include in your email:

  • Your resume and brief introduction.

  • A video response (instructions below).

  • A written email response (instructions below).

Video Response (Loom.com)

Please sign up for a free account with Loom.com and record a short video of yourself.

Imagine you are greeting a new patient who has just arrived at the clinic for their first consultation. The patient is mentioning that they want to look more refreshed and less tired. Speak to the camera as if they are the patient. We want to see your warmth, professionalism, and most importantly, how you guide them through their treatment options and what to expect during their treatment.

Written Email Response

Imagine this scenario: Yesterday, a patient named Barbara came in for lip filler treatment. Today, she emails you saying:

“My lips are swollen and bruised, and I’m worried that there’s something wrong. Is this normal or should I be coming in to see Dr. Andrea today?”

Please reply to Barbara in a mock email.

Step 2 – Zoom Interview

Successful candidates will be invited to a Zoom call to discuss your experience, your approach to patient care, and how you thrive in a fast-paced environment.

Step 3 – In-Person Interview

Final candidates will be invited to meet Dr. Andrea in person at the clinic for a final interview.

We look forward to receiving your application and learning more about you!